Happy Wednesday followers. Here at Priestley Oil we are a small run family business where the owners are still involved in handling the daily tasks – where your customer service agent still hand writes your order – where Michael Priestley himself routes each morning every order taking into consideration all the details of your requests. We pride ourselves in these matters and believe that this is why we have such LOYAL customers. They like what they get when it comes to ordering from Priestley.
Each day we take hundreds of calls requesting oil deliveries. The question “When will you be here?” gets asked on a daily basis. On any given day they can range from North Portland to Beaverton, to Sherwood and out to Troutdale or Beavercreek and anywhere in between. In order for us to maximize our time and get to as many customers as possible, we have to run our routes geographically. Because we have no idea the day before where our orders are going to be calling from, we route the morning of delivery. Michael sits down and assesses the location of each delivery and assembles them in a way that makes the most sense to get to as many of our customers as possible. This system is what allows us to be so personal with you. When customers start requesting times that we can or cannot show up, it makes it extremely difficult to route for that day. If we were “ping-ponging” all over Portland to meet the time requests of everyone, we would be wasting valuable time and resources and only be able to make it to half of our customers who need us. Although we do our absolute best to pay attention to the specific requests of your delivery – giving a time that we can be there is virtually impossible.
We ask you our loyal customers to understand and help us by being available the day of your delivery or making any arrangements with us to be able to make the delivery without you there.
Michael, Jani and Andrea @ Priestley Oil
Priestley & Sons Oil 